Term and condition of sales luxury dually custom/ pro semi dually conversion
Periodically something will go wrong with a shipment and you may wish to return an item. We will do everything reasonable to satisfy you; please contact us via e-mail or phone to discuss the circumstances before returning any parts. Our customer service department (firstname.lastname@example.org) will issue a Return Authorization Number which MUST accompany any return in addition to a copy of your original Sales Receipt. A Return Authorization Number is NOT a return label, no return labels will be given for returns. Unauthorized returns will not receive credits, and will be returned to you. The order can be returned within 14 days of receipt with a 25% restocking fee, once the 14 days is passed there will be no refunds or returns. In certain cases we may accept a return after 20 days at our discretion in which a restocking fee will be incurred at an amount to be determined by us. Saddlebag kits must be returned complete, otherwise they will incur heavy restocking fees to be calculated by luxury dually custom at our discretion at the time of refund. All our fiberglass items do require body work as listed and are unfinished, no claims on poor quality of product, or chips, cracks, defectiveness, fitment issues or waviness in the product will be accepted or tolerated, these products are clearly listed as unfinished and therefore it is your responsibility to finish the product to your own standards, fill in the defects and body work and that will determine the quality of the product you will have at the end result. Please note this is a blank canvas we are selling you, and as these are unfinished, these will have defects that will come out with the work necessary listed to be done by you. By accepting our terms and conditions at checkout you revoke all claims to quality or defectiveness with the products as they are unfinished and the quality of the product will ultimately be determined by the person who does the finish work listed in the description of each item we carry and sell.
- No returns will be accepted on custom ordered merchandise. - No returns will be accepted on any online web or phone orders placed with us and initiated 7 days after receipt of product by the customer. - Any wheel with tires mounted wont be accepted. - Electrical items are not returnable under any circumstances. - tems which have been installed on your vehicle or motorcycle dually truck automobil boat are not returnable under any circumstances. - Prepaid Rush Shipping Fees are non refundable.All Shipping fees are non refundable All cancellations must be done in writing to : email@example.com International Shipments: We happily ship worldwide, and are experienced in the intricacies of international shipping. Most large and/or high value items ship via FedEx International; smaller items can ship economically via US Postal Global Priority and Global Express mail.
Please note, we do not accept orders from Nigeria or Indonesia at this time. Also note, our export documentation conforms to United States laws — we do not “mark down” the value of your items, nor will we mark them as a gift. All shipments are made from Houston texas united state. All duties, taxes, and brokerage fees are your responsibility in your local country. Shipping Fees on Returns:If an order was shipped with free shipping, and the order is then returned, we reserve the right to charge the customer for the original shipping. Return shipping charges from the customer to us will only be credited at our discretion. Return labels will not be provided for any customer returns, customers are required to pay for all shipping charges on the return packages, return labels will only be provided for exchanges at our discretion
Damaged Merchandise:Should any package appear to be damaged on the box at the time of delivery, and you accepted, a claim for damage must be promptly made with the responsible freight carrier. other wise customer should refuse the package and we will refund money back or send a new package with in 10 business days . Please be sure to provide us your exact name and address, or the mailing label from your catalog, so that we can be sure to identify you correctly. Because mailings are planned in advance, it may take several weeks for your request to become effective. If, due to human error, you continue to receive unwanted communications, please contact us again and we will make every effort to correct the situation. Questions or Comments?For questions, comments or assistance, we invite you to contact us.